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100% Pass Quiz SAP - C_C4H51_2405–High Hit-Rate Latest Dumps Files

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SAP C_C4H51_2405 Exam Syllabus Topics:

Topic
Details

Topic 1

Service Objects: This section assesses the knowledge of service management professionals, like SAP Service Cloud Consultants, in understanding and applying service objects within service tickets. It covers topics such as the explanation and usage of Registered Products, Installed Base, and Warranty Management in service tickets.

Topic 2

Managing Clean Core: This section is aimed at ERP administrators and SAP consultants who focus on maintaining a clean core ERP system. It covers evaluating and applying clean core principles to enhance business process agility, minimize adaptation efforts, and speed up innovation.

Topic 3

Communication Channel and Knowledge Base: This section evaluates the abilities of service management professionals, such as SAP Service Cloud Consultants, and focuses on the various communication channels used for handling service tickets.

Topic 4

Basic Setup Settings: This section is targeted at implementation consultants and project managers responsible for the initial setup of SAP Cloud for Customer implementations. It includes understanding standard implementation methodologies, fine-tuning timelines, adjusting predefined settings, and tailoring solutions to meet specific customer needs.

Topic 5

Service Business Process: This section examines the capabilities of service process managers and SAP consultants in managing and configuring service processes. It involves identifying various service processes, time recording, fulfillment in service tickets, setting up service levels and categories.

Topic 6

Data Management: This section assesses the skills of data management professionals, such as SAP Data Migration Specialists. It involves using data migration templates, resolving migration issues, understanding mass data maintenance, and describing SAP pre-packaged integration scenarios.

Topic 7

Customer Support Services: This section is designed to evaluate the expertise of customer support professionals, such as SAP Customer Support Consultants, in managing Registered Products, Installed Base, and Warranty Management within service tickets. It also addresses Contracts and Case Management in the SAP Service Cloud.

SAP Certified Associate - Implementation Consultant - SAP Service Cloud Sample Questions (Q15-Q20):

NEW QUESTION # 15
You want to create a maintenance plan for a vehicle check at 10,000 kilometers or 12 months. What schedule condition and schedule type do you use?

A. Alternating, time and counter-based
B. One time - no condition, time and counter-based
C. One time, time and counter-based
D. Absolute, counter-based

Answer: A

NEW QUESTION # 16
Which fields are mandatory when you create a cloud data source? Note: There are 3 correct answers to this question.

A. Usage
B. Web Service URL
C. Data Source ID
D. Name
E. Data Type

Answer: B,C,D

NEW QUESTION # 17
Which of the following actions are needed to link incoming emails to a ticket? Note: There are 2 correct answers to this question.

A. Activate the Messaging Service communication channel
B. Activate the scoping item Function Locations
C. Activate the scoping item "Do you want to support email channels for corporate accounts?"
D. Maintain an email address

Answer: A,C

NEW QUESTION # 18
Which objects are determined when you are using ticket routing in SAP Service Cloud? Note: There are 3 correct answers to this question.

A. Service category
B. Territory
C. Organization
D. Employee
E. Account

Answer: B,C,D

NEW QUESTION # 19
What must you consider when you want to upload master data to SAP Service Cloud using templates?
Note: There are 2 correct answers to this question.

A. Data can be loaded or changed only once.
B. You'll need to cleanse the legacy data.
C. You'll need to create an initial file based on predefined fields.
D. The migration run requires an approval from SAP Cloud Support.

Answer: B,C

NEW QUESTION # 20
......

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